Return Policy

Effective Date: November 8, 2025

At Serius Audio Hub, we strive to ensure that our customers are completely satisfied with their purchases. If you are not happy with your product, you may be eligible to return it under the conditions outlined below. Please read this Return Policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

To be eligible for a return, please ensure the following conditions are met:

• The product must be unused, in the same condition as received, and in its original packaging.
• Return requests must be made within 7 days of delivery.
• You must provide the receipt or proof of purchase.

Note: Products that show signs of use, damage, or missing components may not be accepted for return.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Customized or special-order products.
• Items purchased during a clearance or final sale.
• Gift cards and downloadable digital products.

Tip: Always check the product description before making your purchase.

3. Return Process

To initiate a return, please contact our support team at support@seriusaudiohub.com with your order details and reason for return. Once approved, you will receive instructions for sending the product back.

Upon receiving and inspecting the returned product, we will notify you of whether your return has been approved. Approved returns will be processed in accordance with our Refund Policy.

4. Return Shipping

Customers are generally responsible for the cost of return shipping, unless the return is due to a mistake on our part, such as receiving a wrong or defective item. For defective or incorrect products, we will cover the full return shipping cost.

5. Exchanges

If you wish to exchange a product for the same item or a replacement, contact our support team before returning it. Once your exchange is approved, we will guide you through the steps for returning the original item and shipping the replacement.

6. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 48 hours of delivery. Provide clear photos and a brief description of the issue to support@seriusaudiohub.com. We will review the case and arrange a replacement or return if applicable.

7. Contact Information

If you have any questions about our Return Policy, please contact us:

Email: support@seriusaudiohub.com
Website: https://seriusaudiohub.com

Our customer care team is available Monday–Saturday during standard business hours.

Thank you for shopping with Serius Audio Hub! We are committed to providing a smooth and satisfactory return experience for all our customers.